Yvusumbom Chongwain

Managed and maintained SONACAM's databases, improving data retrieval efficiency by ~30% and supporting 100% continuity of core operations.

Executed routine database administration tasks, reducing system downtime risk by ~40% and ensuring 99% data availability.

Ensured high data quality through validation, cleaning, and migration during system upgrades, cutting data error rates by ~35% and improving system reliability.

Updated and reconciled metadata on artists, songs, and ownership splits, increasing rights data accuracy by ~45% and reducing royalty disputes.

Supported processing and verification of royalty distribution data, improving reconciliation turnaround time by ~25% with local and international partners.

Generated SQL-based reports for finance, documentation, legal, and distribution units, reducing manual reporting effort by ~40%.

Applied data security policies and managed access controls, reducing unauthorized access incidents by ~50% and ensuring compliance with copyright regulations.

Contributed to digital transformation initiatives by migrating legacy data to improved digital platforms, enhancing data accessibility by ~35%.

Implemented monitoring tools to track database health, enabling proactive interventions that reduced critical incidents by ~45%.

Founded and currently manage a productive agricultural enterprise applying regenerative farming practices.

Implemented structured data documentation systems to track planting cycles, harvest outputs, and cost-revenue flows, enabling data-driven decisions on crop rotation and resource allocation.

Provided end-to-end data entry, records management, and digital operations support for remote clients across multiple sectors.

Coordinated complex calendars and scheduled 20-30 weekly meetings, improving coordination efficiency by ~25%.

Streamlined onboarding processes using structured Notion documentation, reducing onboarding time by ~30% and improving new-hire productivity.

Leveraged AI productivity tools (ChatGPT, Notion AI, Claude AI) to automate repetitive workflows and accelerate task delivery.

Achieved 100% on-time task and deadline completion across all client engagements.

Developed and executed comprehensive digital marketing strategies across Facebook, Instagram, and LinkedIn, significantly growing audience engagement and brand visibility for client accounts.

Created compelling graphic content using Adobe Creative Suite and Canva, producing high-impact campaign visuals, promotional materials, and branded social media assets.

Conducted competitive research, market analysis, and performance reviews, generating monthly insights reports that informed content strategy and campaign optimization.

Managed online communities, responded to audience interactions, and tracked campaign KPIs (reach, engagement, conversion) using native platform analytics to drive continuous improvement.

Managed multi-channel customer interactions across phone, email, live chat, and social media, ensuring prompt and professional resolution of product enquiries, complaints, and escalations.

Handled end-to-end order processing and fulfilment tracking, liaising with logistics, warehouse, and procurement teams to resolve discrepancies with a 95%+ first-contact resolution target.

Logged and categorized all customer interactions in CRM system, generating weekly complaint trend reports that informed product quality and packaging improvements.

Trained 3 new customer care associates on internal SOPs, CRM tools, and complaint handling protocols, contributing to reduced average handling time across the team.

Collaborated cross-functionally with Sales, Marketing, and Supply Chain teams to resolve recurring customer pain points and shape promotional campaigns.

Supported daily operations by managing calendars and scheduling 20-30 weekly meetings, improving coordination efficiency by ~25%.

Prepared weekly operational reports and organized digital files, increasing team productivity and information retrieval efficiency by ~15-20%.

Handled finance administration including invoice preparation, expense processing, petty cash management, and monthly reconciliation.

Served as primary front-desk contact for clients and visitors, managing incoming calls, directing queries, and maintaining professional reception standards.

Assisted with customer and internal communications, reducing unresolved queries by ~10-12% through timely follow-ups and clear documentation.